The Higher Education Students’ Loans Board (HESLB) in Tanzania has officially commenced the collection of feedback regarding its services. This initiative aims to enhance service delivery by gathering insights from various stakeholders.
Purpose of the Feedback Collection
HESLB has launched three surveys through its Planning and Research Unit to gather customer and stakeholder opinions on the services provided. The objective is to improve these services based on stakeholder recommendations. Participants are encouraged to share their feedback using the links provided online.
Ongoing Surveys
1. Customer Effort Survey (CES)
This survey aims to assess how easy or difficult it is for customers to access various services offered by HESLB. Participants can provide their feedback by following this link: Customer Effort Survey (CES).
2. Stakeholders Satisfaction Survey (SSAT)
This survey seeks to measure the satisfaction levels of stakeholders regarding the services provided by HESLB. Interested parties can participate through this link: Stakeholders Satisfaction Survey (SSAT).
3. Impact of Loans on Higher Education Accessibility
This research focuses on the effects of loans on access to higher education. To contribute, please visit this link: Impact of Loans on Higher Education Accessibility.
Target Participants for Surveys
Feedback is particularly sought from the following groups:
- Graduates who have benefited from student loans.
- Employers of loan beneficiaries who repay loans through the Employer Portal (EPO).
- Current students receiving loans.
- Government Authorities (MDAs), especially for the Stakeholders Satisfaction Survey (SSAT).
- Service providers, particularly for the Stakeholders Satisfaction Survey (SSAT).
- Non-loan beneficiaries from the general public.
Note: Your participation is crucial for improving HESLB services for all clients and stakeholders. Thank you for your contribution!